Reservations
Reservations for all services including pet sits, dog walks, pet taxi and all related house sitting and vacation services should be made at least one week in advance. While we will take late-notice reservations, there is an additional 10% fee.
Prior to your first appointment, you must schedule a site visit by a No Mess Pet Services representative, so we may assess if your pets
will be ok with the pet sitter. During the scheduled meeting, you will be given all the required contracts. At this time, you will
provide us with 2 copies of your keys. Keys are stored on key rings with only your customer number written on them. No other identifying
information is attached to your keys.
Appointments for clients going out of town must be made consecutively. Clients must call No Mess
Pets to alert us that you have returned home. If no call is received, No Mess Pets will add appointments until the owners notify No MessPets
of their return at the last minute appointment rate. If a call is received alerting us of the late arrival, we will waive the late fee.
If no call is received 5 days after the owner was scheduled to return, arrangements will be made for the care of the pets at the owner's expense.
Payments
At No Mess Pets, we accept checks, paypal, and major credit cards. Payments for services are due prior to services rendered
(generally within 2 days of scheduling the service). No cash paid to our independent contractors will constitute any part of payment for
No Mess Pet Services. Invoices from No Mess Pets will be sent after scheduling is confirmed via email through paypal. No Mess Pet Services
LLC will charge a $25 fee for any returned checks. This is in addition to any fee your financial institution may charge.
Cancellations
Refunds for cancellations will be made under the following circumstances:
- Cancellations at least one week prior to start date will be given a full refund.*
- Cancellations at least 48 hours from start date will be given a 75% refund.*
- Cancellations prior to any service being rendered will be given a 50% refund.*
*For services booked for longer than a week, a prorated refund schedule based on the cancellation policy will apply.
